Refund & Returns Policy

Last Updated: October 26, 2026

At Fresh’r Farmers Market, customer satisfaction and product quality are important to us. We work to provide fresh produce, groceries, and specialty products that meet our customers’ expectations.

This Refund & Returns Policy explains how to contact us regarding damaged, incorrect, missing, or unsatisfactory products and how return and refund requests are handled.

1. Fresh and Perishable Products

Due to food safety, freshness, and quality considerations, fresh and perishable grocery items generally cannot be returned simply because a customer changes their mind, except where required by applicable law.

These products may include:

• Fresh fruits and vegetables.

• Cut fruits and prepared produce.

• Dairy products and eggs.

• Refrigerated and frozen foods.

• Other temperature-sensitive or perishable grocery products.

However, if you receive an item that is spoiled, damaged, incorrect, or otherwise defective, please contact our team so we can review the issue.

2. Damaged, Spoiled, or Incorrect Items

If an item arrives damaged, spoiled, or different from what you ordered, please contact Fresh’r Farmers Market as soon as possible after receiving your order.

To help us resolve the issue, please provide:

• Your order number or proof of purchase.

• The name of the affected product.

• A brief explanation of the issue.

• Clear photographs, if available and relevant.

Our team will review the circumstances and determine an appropriate resolution, which may include a replacement, refund, or other remedy consistent with applicable law.

3. Missing Products

If an item listed in your order is missing from your delivery or pickup order, please contact us promptly.

We may review your order details and fulfillment records to verify the missing item.

Where an item was paid for but not supplied, we will arrange an appropriate resolution, including a refund when applicable.

4. Non-Perishable Products

Returns of non-perishable grocery items may be considered according to the store’s applicable return conditions.

Eligible items may need to be:

• Unused and unopened.

• In their original packaging.

• In a condition suitable for resale.

• Accompanied by proof of purchase.

Please contact our team before returning an item to confirm eligibility and applicable requirements.

Items that are damaged or defective are handled separately from ordinary change-of-mind returns, in accordance with applicable law.

5. Refund Processing

Once a refund request has been reviewed and approved, the refund will generally be issued through the original payment method when available.

Processing times may vary depending on the payment provider, bank, and nature of the transaction.

Our team may contact you if additional information is required to complete the refund.

Any refund required by applicable law will be provided in accordance with those requirements.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation availability may depend on whether the order has already entered preparation, packaging, or delivery.

Orders that have not yet been processed may be eligible for cancellation.

If the order cannot be canceled because fulfillment is already underway, our team will explain the available options and any applicable rights.

7. Sale and Promotional Items

Products purchased during promotional campaigns or sales are subject to applicable return conditions.

Promotional discounts do not affect any statutory rights customers may have regarding incorrect, defective, or damaged items.

Please contact us if you have questions about the return eligibility of a promotional product.

8. Wholesale and Bulk Orders

Wholesale and bulk purchases may be subject to separately agreed order, cancellation, and refund conditions.

Because wholesale orders may involve special quantities, sourcing arrangements, or preparation requirements, customers should review the applicable terms before confirming their purchase.

If a wholesale order includes damaged, incorrect, or missing products, please contact our team for assistance.

9. Food Safety and Product Handling

Customers should inspect their grocery orders upon receipt and store perishable items promptly under appropriate temperature conditions.

Fresh’r Farmers Market cannot generally accept returns of products that have deteriorated because of improper storage or handling after delivery, unless applicable law requires otherwise.

Food safety concerns will be reviewed individually.

10. How to Request Assistance

If you have a return, refund, or order-related concern, please contact our customer support team.

When possible, include your order details and a clear description of the issue so that we can assist you efficiently.

Fresh’r Farmers Market

261 Comly Rd Unit 2
Lincoln Park, NJ 07035
United States

Phone: +1 (973) 406-7616

Website: https://freshr.us/

Contact Form: https://freshr.us/contact/

11. Your Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection laws.

We aim to handle customer concerns fairly and resolve qualifying issues in a reasonable and timely manner.

12. Changes to This Policy

Fresh’r Farmers Market may update this policy to reflect changes in business operations, product handling, or applicable legal requirements.

The latest version will be published on this page with its updated revision date.